Privacy Policy
Last updated: January 2025
- 1. Responsible Party and Description
- 2. Information Collected
- 3. Rights and Purposes
- 4. Age Requirements
- 5. Use of Data
- 6. Data Retention
- 7. Data Shared with Third Parties
- 8. Security Measures
- 9. Changes to the Privacy Policy
- 10. Contact Information
1. Responsible Party and Description
1.1. Responsible Party
The party responsible for data processing on this site is AuraBind INC. (hereinafter "Remove Background Pro," "we," "us," or "our"), with its registered office at 8 The Green, STE R, Dover, DE 19901, United States.
Email: support@removebackground.now Website: removebackground.now
1.2. Description
Acceptance of this Privacy Policy is a necessary condition for the use of our browser-based website and online services. Remove Background Pro is a 100% web-based tool that requires no software downloads or installations. This Privacy Policy regulates the collection, processing, and use of your personal and non-personal information when you use our online services through your web browser, as of the effective date that appears in the header.
To process your personal data, Remove Background Pro complies with applicable local and federal legislation, including but not limited to the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) where applicable, and other relevant data protection laws.
2. Information Collected
You can access our browser-based tool and preview features without providing any information. However, registration and/or subscribing to our plans will require you to provide some personal information. All interactions occur through your web browser - no software is downloaded to your device. The information collected by Remove Background Pro comes from three sources:
2.1. Information Collected Automatically
This information consists of:
Information collected through cookies or similar mechanisms stored on your device, always with your consent or in accordance with other legal bases. Check our Cookie Policy for more information.
The IP address from which the connection is made, device type and characteristics, operating system version, browser type, language, date, country, time of request, referring URL, and destination URL.
Service usage data and possible errors detected during use.
Analytics data through Google Analytics, which may include your IP address and usage patterns. You can opt-out of Google Analytics tracking at any time.
2.2. Information You Provide Voluntarily
This information consists of:
Registration information: name, email address, and password.
Billing information: credit or debit card details (processed securely through Solidgate), billing address, and tax information where required.
Team information: team name and member email addresses for team accounts.
Communications: information contained in messages sent through our contact forms or support channels.
Images you upload through your browser for background removal processing (processed on our servers, not downloaded as software).
2.3. Information Provided by Third Parties
This information consists of:
Payment confirmation and transaction details from payment processors (Solidgate).
Authentication information if you choose to sign in with third-party services.
3. Rights and Purposes
The personal data you provide will be processed by Remove Background Pro to provide our browser-based image processing services and keep you informed about matters related to our online services. The completion of required fields (usually marked with an asterisk) is necessary to provide our web-based services. All processing happens online through your browser - no data is stored locally on your device by our service.
You have the following rights regarding your personal data:
Access: Request information about the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete personal data.
Deletion: Request deletion of your personal data, subject to legal obligations.
Limitation: Request restriction of processing of your personal data.
Opposition: Object to the processing of your personal data.
Portability: Request your data in a structured, commonly used format.
To exercise these rights, contact us at support@removebackground.now with your name and a copy of your identification document. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
If you believe there is a problem with how we handle your data, you may file a complaint with your local data protection authority.
4. Age Requirements
By using our services, you confirm that:
You are at least 18 years old or have parental consent
You have the legal capacity to enter into binding contracts
All information you provide is true, complete, and accurate
We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible.
5. Use of Data
Remove Background Pro uses the collected data to:
Provide Services: Process images through our browser-based tool, manage online subscriptions, and deliver the web-based features you request.
Process Payments: Handle billing and payment transactions securely.
Customer Support: Respond to inquiries and provide technical assistance.
Improve Services: Analyze usage patterns to enhance features and user experience.
Communications: Send service updates, billing notifications, and important announcements.
Security: Maintain service security, investigate suspicious activities, and enforce our terms.
Legal Compliance: Comply with applicable laws and respond to legal requests.
5.1. Email Communications
We use SSL encryption to secure data transmission. Your email address will be used for:
Account-related notifications
Billing and subscription updates
Service announcements and updates
Marketing communications (with your consent)
5.2. Payment Processing
Payment processing is handled by Solidgate, our third-party payment processor. We do not store or have access to your complete credit card information. We only receive confirmation of successful payments and the last four digits of your card for reference.
6. Data Retention
We retain your data for the following periods:
Account Information: Retained while your account is active and for up to 5 years after closure for legal and business purposes.
Billing Records: Retained for 7 years as required by tax and accounting regulations.
Uploaded Images: Automatically deleted from our servers within 24 hours after processing. We never use your images to train AI models. Images are only accessible to you during your session.
Analytics Data: Aggregated and anonymized data may be retained indefinitely for business analysis.
Support Communications: Retained for up to 3 years to improve customer service.
You may request deletion of your data at any time, subject to legal retention requirements.
8. Security Measures
We implement comprehensive security measures to protect your data:
Encryption: All data transmission is encrypted using SSL/TLS protocols
Access Controls: Limited access to personal data based on business need
Secure Storage: Data stored on secure servers with regular backups
Regular Audits: Security practices reviewed and updated regularly
Employee Training: Staff trained on data protection and privacy
Incident Response: Procedures in place for security breach notification
While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you should take steps to protect your account credentials and personal information.
9. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes:
We will update the "Last updated" date at the top of this policy
For significant changes, we will notify you via email or prominent notice on our website
Your continued use of our services after changes indicates acceptance
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
AuraBind INC 8 The Green, STE R Dover, DE 19901 United States Email: support@removebackground.now Website: removebackground.now
For privacy-specific inquiries, you may also contact our Data Protection Officer at privacy@removebackground.now.
Additional Information for Specific Jurisdictions
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).
European Union Residents (GDPR)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including enhanced rights to access, rectification, erasure, and data portability. The legal bases for our processing include consent, contract performance, and legitimate interests.